jakia business class Essays (588 words) - Pat, Free Essays

jakia business class Essays (588 words) - Pat, Free Essays Jakia Brown Bus 3100 Dr. April Anderson 17 March 2018 Exercise 7-6 Since Jackson has still not complied, it is most likely very frustrated at this situation. Ted not complying is interfering with work schedule and ability to focus on certain provided or assigned tasks. I would follow up with one last email before trying something else. I would watch my tone, because it may become harsh the more frustrated I become, specifically tell Jackson what it is the organization need for him to do. I should follow up with a final or reminder email to Jackson before further actions are taken. I would make sure to have an affirmative yet friendly tone or action in this last email. It is important to specifically tell Jackson what it is I expect or want from him or what I need him to do. I would Make the email clear and transparent and make sure to aim on one main issue at a time. I'd end by explaining why I'm making this request and asking for a response by a certain date. End off the email asking for specific act ion and a deadline to respond to this email. Exercise 7-7 When your company is at fault, always apologize. There are six steps to creating a message. The first step is acknowledging the complaint, and then sympathizing with the customer. After these two steps comes, taking personal responsibility for the incident and your plan for resolution. Finally repairing the relationship and following up to ensure the response was handled correctly. The best thing to do I think is admitting responsibility and maybe doing something to help them get new potential clients to replace the one they lost. If it is your fault the best thing to do to save the relationship is to own up to it and try to smooth things over. Exercise 7-8 I w ould write the letter but be real and truthful. I would say that I haven't worked with them in years, but I remember them being a pleasure to work with. It would be the honest and it might be helpful for the ex-employee. I would handle the situation by looking up the employee's old file and seeing if they had any awards or recommendations in their file. I w ould know the employee was good , but maybe I made a note of it , and that could help me remember the employee better and more of what they did for me that I w as most impressed with. If that did not work, I would try honesty. I would admit that I can't remember any specific details about the job that this employee preformed , but what I can do is give a detailed list of what the employee had to do , and I recall th ey did an admirable job each day they worked for me . I would also apologize to the person reading it and say that this employee worked for me many years ago and I am having trouble remembering details, but I know that the company would not be sorry for hiring this employee and that this employee was one of the best investments that that company ever made. This would be the best thing that I could do given the lack of information or data in remembering the employee. It would be hopeful that I could give a brighten recommendation letter to the best of my ability.