Appropriate Change Management

Question: Discuss about the Appropriate Change Management. Answer: Introduction: Change is often prone to resistance from employees which need to be adeptly dealt with using appropriate change management approach (Hayes, 2014). One such enabling modelling that can be used here is the Lewis change management model which can be implemented through the following stages. Unfreeze In this particular stage, emphasis is given on preparing the employees for the intended change. In the given case, it is imperative that the various apprehensions of the SSN Edna should be brought to light and these concerns should be dealt with in a prompt manner. Further, the various advantages of electronic documentation should be explained to her and also the department. These would include greater accuracy in records, standardised formats and quicker retrieval which shall enhance the overall service level and thereby enhance the quality level. Further, with regards to the forms being difficult to read, training could be way out (Cummings and Worley, 2014). Once, the various concerns are addressed and the department led by Edna is willing to change, the next stage begins. Change This is the stage where the change in actually implemented and hence the manual records are converted into electronic forms. The various implementation issues should be promptly addressed backed by two-way communication (Hayes, 2014). Further, training should be accorded to employees to enhance familiarity with usage of electronic records. Refreeze Once the shift to electronic records is complete and people are familiar with electronic records through requisite training, then these become part of the routine. Thus, the formulation of electronic records of patients dealt on home visits becomes the new policy amongst staff (Cummings and Worley, 2014). References Cummings, T. and Worley, C. (2014),Organization development and change (10th edition), New York: Cengage learning. Hayes, J., 2014.The theory and practice of change management (4th edition), London: Palgrave Macmillan